Privacy Policy

Last updated: March 21, 2026

Introduction

Dakkho ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dakkho.com or make a purchase from us.

Information We Collect

We collect information that you provide directly to us when you:

  • Place an order or make a purchase
  • Create an account
  • Contact us for customer service or support
  • Subscribe to our newsletter or promotional communications

Personal Information

The types of personal information we may collect include:

  • Name
  • Phone number
  • Email address (optional)
  • Delivery address
  • Payment information (processed securely through our payment partners)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on pages
  • Referring website

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and deliveries
  • Send you updates about products and promotions (with your consent)
  • Improve our website and customer service
  • Prevent fraud and enhance security
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Payment processors: bKash, SSLCOMMERZ, and other payment partners to process transactions
  • Delivery partners: Courier services to deliver your orders
  • Service providers: Third-party companies that help us operate our business
  • Legal requirements: When required by law or to protect our rights

Payment Security

We use industry-standard encryption and secure payment gateways (bKash PGW and SSLCOMMERZ) to process payments. We do not store complete credit card or payment information on our servers. All payment data is handled securely by our payment partners.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for accounting and legal purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications at any time

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: info@dakkho.com
  • Phone: +8801716056829
  • WhatsApp: +8801716056829